Refund Policy

30-Day Money-Back Guarantee

We stand behind our product. If you're not satisfied with StartApps for any reason, we offer a 30-day money-back guarantee on all paid plans.

Eligibility

Who Qualifies

You are eligible for a refund if:

• You purchased a paid subscription directly from us
• You request a refund within 30 days of your initial payment
• You have not previously received a refund for StartApps
• Your account has not been terminated for violations of our Terms of Service

What's Not Eligible

Refunds are not available for:

• After 30 Days: Requests made more than 30 days after initial payment
• Renewals: Subscription renewals (only the initial purchase qualifies)
• Partial Months: Unused portions of a billing period
• Add-Ons: Additional services or features purchased separately
• Violation of Terms: Accounts terminated for abuse or policy violations

Refund Process

How to Request a Refund

What to Include

Please provide:

• Your account email address
• The date of your initial purchase
• A brief explanation of why you're requesting a refund (optional but helpful)
• Your original payment method (for verification)

Processing Time

• Request Review: 1-2 business days
• Refund Issuance: 3-5 business days after approval
• Bank Processing: 5-10 business days for funds to appear (varies by bank)

Refund Method

Refunds are issued to the original payment method used for purchase:

• Credit Card: Refunded to the card charged
• PayPal: Returned to your PayPal account
• Bank Transfer: Sent to the original account

If the original payment method is no longer available, please contact us to arrange an alternative.

Special Circumstances

14-Day Free Trial

All paid plans include a 14-day free trial with no credit card required. We encourage you to use the trial period to evaluate the Service before committing to a paid subscription.

Annual Subscriptions

Annual subscriptions qualify for a full refund if requested within 30 days of the initial payment. After 30 days, no refunds are available for annual plans.

Technical Issues

If you experience technical problems preventing you from using the Service:

• Contact support immediately at support@startapps.com
• We'll work to resolve the issue promptly
• If we cannot resolve it within 5 business days, you may qualify for a prorated refund

Cancellation Policy

How to Cancel

You can cancel your subscription at any time:

Effect of Cancellation

• Cancellation takes effect at the end of your current billing period
• You retain access to paid features until the period ends
• Your account automatically downgrades to the Free plan
• Data is retained for 30 days in case you want to reactivate
• After 30 days, data may be permanently deleted

Data Export Before Refund

Before requesting a refund, we strongly recommend:

• Exporting your contacts and deals (CSV format available)
• Saving any email templates or automation workflows
• Downloading important reports or data

Once a refund is processed and your account is cancelled, data is retained for only 30 days before permanent deletion.

Contact Us

Questions about our refund policy or need to request a refund?